by pmsupport » Tue Feb 18, 2014 1:16 am
Hi cloud, thanks for the information. Please note that only when 3 chests of the same color appear on the reels during the same spin, you will collect one chest. Could you tell us what you did to acquire gems but did not receive any? We will do our best to help you if it's our problem.
Could you provide more details on raid boss battle crashes? Were you using auto-spin? Could you list the team leader, team members and the helper's leader? Did you tap any button or use any skill right before the crash happened? What version of Dragon Era are you using (can be found on the starting screen)? Thank you.
Enjoy the game!
Playmage Support