My card has been lost

[cardcore]

I had 4* dark dragon in my card list but suddenly it has been lost and i am pretty sure about that i didnt sell it or use it for strenthening so could you check where has my card gone

thank you.

[pmsupport]

Hi cardcore, please rest assure that the game will not cause a player to lose any card without manual operations because the data are stored on our server. If we want to check how and when the card was used, we will have to have the developers to spend a really long time looking through the log, especially when you don't know the approximate card missing time. The developers helped checked a dozen times before, but every time after spending quite a long time, they only found the log that the player used the card in the strengthening without noticing.

[cardcore]

is there any way to get back my card if i used it accidently for strenthening ?

[pmsupport]

Hi cardcore, we can't reverse that operation or refund a player their used cards, unfortunately.

[cardcore]

oh that is bad

thank you for your interest and fast response