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game crashes

PostPosted: Tue May 05, 2015 8:49 am
by alkis
Hey. The game doesn't even let me log in. It happened suddenly an hour ago. I deleted the game and installed it again. Then I logged in successfully and now it happened again :/

Re: game crashes

PostPosted: Tue May 05, 2015 8:46 pm
by pmsupport
Hi alkis, did this happen right after you upgrade the game to version 3.0.10? Please clear more space in your device main memory and SD card and close other apps running in the background if you haven't done these yet.

Re: game crashes

PostPosted: Wed May 06, 2015 12:06 am
by alkis
its ok now. Ty ;) something else. My friend was playing and suddenly his game crashed too. But when he started the app again the game restarted. His acc was lost. Should I pm u his personal information? Gems coins epots revs etc?

Re: game crashes

PostPosted: Wed May 06, 2015 12:09 am
by pmsupport
Hi alkis. Yes, you can send me the required information of his account as in this post: viewtopic.php?f=37&t=13114. It's recommended that he sends me a private message or send an email to support@playmage.com himself though.