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gems not appearing

PostPosted: Thu May 21, 2015 10:33 pm
by Kujo
I purchased bag of gems (the $9.99 one) the money left my account yet the gems never arrived I was planning to use them in the guild war
the order date was 21/5/2015 at 8:31:03pm

the name I go by in game is Kujo ID is d62b8c

is there a reason for this??
I am hoping they turn up but nothing I try is working any advice??

Re: gems not appearing

PostPosted: Fri May 22, 2015 12:01 am
by pmsupport
Hi Kujo, please force quit the app and open it again, this will help the app find unfulfilled transactions and try to credit them automatically. If the gems are not added to your account a few minutes after you re-enter the game, please send the following information to me via private message (the PM button to the right of this post) so we can look into your account:

- The Google/iTunes/Amazon order number associated with the missing purchases. You can call iTunes to obtain this for the missing purchase. The reason we need this is because we don't handle the billing or credit cards but only receive the order numbers as confirmation from Google/iTunes/Amazon when they charge your card.

Re: gems not appearing

PostPosted: Fri May 22, 2015 1:50 am
by Kujo
Thank you for the help they are there now :D