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Gem purchase not received.
Posted:
Sun Jan 03, 2016 11:36 pmby Gerry
I ordered gems and did not receive them. It was the 19.99 package/260 gems which I believe told me I would get 320.
Username: Jarel
Game ID: gbb123
Google Order#: can be provided
Order Date: Jan 2, 2016 2:45:07 PM MST
My account has been charged but gems not received.
Thank you,
Gerald McKee
Re: Gem purchase not received.
Posted:
Mon Jan 04, 2016 12:27 amby pmsupport
Hi Gerald, we have replied to your email. Please check your email and provide the correct Google order number and we will help you get the gems as soon as possible.
Re: Gem purchase not received.
Posted:
Mon Jan 04, 2016 12:40 amby Gerry
Just replied to email with the Google play email copied and pasted. Thanks for the response!
Re: Gem purchase not received.
Posted:
Mon Jan 04, 2016 12:45 amby Gerry
OBTW, I did do a force stop on both Dragon Era and Google Play, have closed the app, rebooted the device but have not cleared cache data, was hoping to avoid that one.
Re: Gem purchase not received.
Posted:
Mon Jan 04, 2016 12:48 amby pmsupport
Hi Gerald, we have manually added 312 gems (260 gems + 20% event bonus) to your account. You may need to re-enter the game to see the balance change.
Re: Gem purchase not received.
Posted:
Mon Jan 04, 2016 2:18 amby Gerry
Awesome job, got my gems and took advantage of New Year Recruit Bonus!!!