if i am just a player, and even i get tired of the constant complains, i can only imagine how bad it must be for playmage.
story time: you know how sometimes i have good luck with drops, right? well, it goes both ways. for several months i have been doing the advanced map that has a 6* angel as the completion reward. i have gotten all the chests except the last one. i still don't have it. and i don't complain, i keep doing the map whenever it has an increased drop %
another story: I got Vepar from the insane map but i couldn't get the last chest on hell. i kept trying and didn't get it. i kept trying and nothing. and then it was the last day. i did a lot of runs that day. it was the last night and i didn't get it. i kept trying and then this happened:
there were 2 Vepars there
this is the thing about luck based systems. keep trying, and you always have a chance
Good Luck.