Never recieved Gems

[gggggg]

So trying to upgrade my player I thought I would get some free gems. Seeing that getting approved for a discover card gave one of the most that is what I did. Now it said that it may take a few weeks for things to be processed to make sure everything went through correctly. Now I have a nice new credit card and never received my 600 or so gems that it offered. So now that I have done this and impacted my credit score. Why have I not received what was promised by the game?

[debann]

on the earn gems for free site there is a help button. if you click that, it takes you to a page where you can check your offer status,which leads you to a report problems link. they don't make it easy . hope this helps.
btw, the offers are through trialpay.

[mazzoul]

Hello I have completed Time World chapter 5 and it happend when the update was going on... and never got my gems for doing it.... if more info in needed please let me know

Dream World Username
Mazzoul

Time World Username
MazzyBazzy