Lost at least 100 gems

Lost at least 100 gems

Postby saynt32 » Mon Sep 16, 2013 12:38 pm

can you please investigate and find out why i logged in with at least 100 less gems then when i logged out last night...thankyou
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

Gems taken from me

Postby saynt32 » Mon Sep 16, 2013 12:53 pm

i logged out with over 100 more gems then i started with today...can you please fix this
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

gem loss

Postby saynt32 » Mon Sep 16, 2013 8:03 pm

I have reported this multiple times today with no response and its really aggrevating
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

Re: Lost at least 100 gems

Postby admin » Mon Sep 16, 2013 9:47 pm

Looks like you or someone on your account spent 100 gems between 00:54AM Eastern time and 04:03AM Eastern Time. We don't log LP spending, but it's likely the same person distributed LP on your stats.

Following time are Eastern Time:
2013-09-16 00:54:41 - 12 Gems - Energy Refill
2013-09-16 04:02:49 - 10 Gems - Coin Purchase
2013-09-16 04:02:52 - 10 Gems - Coin Purchase
2013-09-16 04:02:54 - 16 Gems - LP Purchase
2013-09-16 04:02:56 - 16 Gems - LP Purchase
2013-09-16 04:02:58 - 16 Gems - LP Purchase
2013-09-16 04:03:01 - 10 Gems - Coin Purchase
2013-09-16 04:03:06 - 10 Gems - Coin Purchase

Although we have no obligation to make any adjustment as you are responsible for anyone who access your account, we have decided to refund the 40 Gems for the coin purchase as there is little benefit for buying coins at your level. You need to make sure no one else has access to your account (recommend changing your FB password if it's not secure or was shared) AND no one else has access to your computer while you are logged onto your FB account (including roommate/family members).
admin
Site Admin
 
Posts: 3364
Joined: Fri Oct 16, 2009 1:06 am

Re: Lost at least 100 gems

Postby saynt32 » Mon Sep 16, 2013 9:54 pm

i appreciate what u have doen but this is obviously a hack job and i would appreciate my full refund except for the energy refill.....look at the times it was done...take the lps back and the coins
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

Re: Lost at least 100 gems

Postby saynt32 » Mon Sep 16, 2013 9:59 pm

ugh i appreciate that and thanku....although at my level also i see little point in buying LPs.....I was neither awake or playing at that time
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

Re: Lost at least 100 gems

Postby Samra » Mon Sep 16, 2013 10:04 pm

I'm sure the dev team could check all of Sin's recent login IP addresses - if he indeed was hacked, where is the harm in resetting his character's gems and stats to what they were before?
Samra
 
Posts: 56
Joined: Thu Nov 17, 2011 9:32 pm

Re: Lost at least 100 gems

Postby admin » Mon Sep 16, 2013 10:05 pm

We have refunded your LP purchase in addition to coins and removed the purchased LP as an additional one-time courtesy. Please make sure your password is secure enough and never give away your access of your account to anyone else.
admin
Site Admin
 
Posts: 3364
Joined: Fri Oct 16, 2009 1:06 am

Re: Lost at least 100 gems

Postby saynt32 » Mon Sep 16, 2013 10:08 pm

I appreciate what you have done as a courtesy...im a very active player and look forward to continuing my DW play....thankyou for handling with efficiency
saynt32
 
Posts: 7
Joined: Mon Sep 16, 2013 12:35 pm

Re: Lost at least 100 gems

Postby Samra » Mon Sep 16, 2013 10:40 pm

Thank you DW dev team!
Samra
 
Posts: 56
Joined: Thu Nov 17, 2011 9:32 pm

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