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I purchased Gems and never received them

PostPosted: Thu May 15, 2014 4:36 pm
by truegamer78
Just today I purchased 60 Gems, I received the LP but no Gems. I had 12 Gems before the purchase and still only have 12 Gems. Can someone please fix this, I'm getting charged for nothing on my paypal.

Re: I purchased Gems and never received them

PostPosted: Thu May 15, 2014 5:20 pm
by admin
First please refresh the page to double check it's not just delayed balance update. If you still don't see them, please send me a private message (the PM button to the right) with your in-game name, in-game level, and the order transaction number.

Re: I purchased Gems and never received them

PostPosted: Fri May 16, 2014 6:54 am
by truegamer78
Thanks, no I refreshed and poped in and out of dream world 2 times yesterday and was still at 12 gems. I noticed they gave me my gems this morning though..Very long delay.

Re: I purchased Gems and never received them

PostPosted: Fri May 16, 2014 4:39 pm
by dilsama
Some of the offers say it will take X amount of time for the gems to appear.