Daily crystals down

Daily crystals down

Postby Feochadan » Sun May 13, 2018 1:08 pm

Good day Supportians!

Today, nobody on DW can collect their daily crystals. We can go to the normal location (https://www.facebook.com/games/activity) and click on them, then the system returns us to DW but does not collect the crystal. It was working just fine yesterday. >sob<

Thank you kindly for looking into this,

Darlene
Feochadan/Thistle/Arafel
JLH/T3A/WUS
Feochadan
 
Posts: 53
Joined: Fri Nov 18, 2011 3:21 pm

Re: Daily crystals down

Postby admin » Mon May 14, 2018 11:13 am

Hi Feochadan,

We haven't received any notice from Facebook that they are making any changes that would cause the crystal sharing feature to stop working and nothing was changed on our end. What do you see as the browser URL once you click on the sharing link to get back to the game?

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3323
Joined: Fri Oct 16, 2009 1:06 am

Re: Daily crystals down

Postby debann » Mon May 14, 2018 12:28 pm

Hi, I'm having the same problem and this is what shows up in my browser.

https://apps.facebook.com/dream_world/? ... 0221791107
debann
 
Posts: 91
Joined: Tue Nov 08, 2011 11:23 pm

Re: Daily crystals down

Postby Feochadan » Mon May 14, 2018 3:15 pm

Yes, here is the address that I get after attempting to collect a crystal:

https://apps.facebook.com/dream_world/? ... 2777527055
Feochadan
 
Posts: 53
Joined: Fri Nov 18, 2011 3:21 pm

Re: Daily crystals down

Postby admin » Tue May 15, 2018 1:11 am

It looks like Facebook did indeed make some changes that might broke crystal redeems for players who last authorized the app over 90 days ago, and since we don't require players to re-authorize every 90 days, fetching crystals may be incorrect (unless our player remove DW app from their settings and add it back).

We just deployed a workaround patch to the server which should fix the problem this Facebook change has caused. Crystal redeems from the activity feed page should now be working again.

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3323
Joined: Fri Oct 16, 2009 1:06 am

Re: Daily crystals down

Postby Feochadan » Wed May 16, 2018 10:54 am

Its working just fine now - thank you very kindly!

Darlene
Feochadan
 
Posts: 53
Joined: Fri Nov 18, 2011 3:21 pm


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