Did not get GEMs when purchased

Did not get GEMs when purchased

Postby ctdreamkiller » Sun Jan 13, 2019 2:08 pm

I did not get the GEMs when purchased. Transaction ID: 6JR79899FV133403L Payment ID: 1788175421294042
ctdreamkiller
 
Posts: 2
Joined: Sat Oct 27, 2018 8:46 pm

Re: Did not get GEMs when purchased

Postby miniguy » Sun Jan 13, 2019 2:52 pm

Same problem with me too
Item: 60 Gems
Date: Sunday, January 13, 2019 at 1:21 PM
Payment ID: 1970689616380618
App: Dream World
Purchased With: Credit Card
Total: $13.28 CAD

Hopefully the DEV's will see these posts and rectify the situation.
miniguy
 
Posts: 1
Joined: Sun Jan 13, 2019 2:44 pm

Re: Did not get GEMs when purchased

Postby admin » Mon Jan 14, 2019 7:44 am

Thanks for the report. These purchases were delayed by the recent Facebook API rate limit bug. We have manually credit the Gems to your accounts and have contacted FB to ask them to resolve the issue soon to prevent more purchases being delayed.

Best Regards,
Playmage Support
admin
Site Admin
 
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Joined: Fri Oct 16, 2009 1:06 am


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