Faction wars prize claim

I did over my 5% on faction wars boss to get my point, However, after the boss had died i was removed from the guild. When i attempt to claim this, I now get a
"Sorry, but it looks like there is a problem with your request. Please contact us if the problem persists. "
Page popping up instead of being able to claim.
"Sorry, but it looks like there is a problem with your request. Please contact us if the problem persists. "
Page popping up instead of being able to claim.