7 day Heroic ended 3 days early

7 day Heroic ended 3 days early

Postby DonnaNoble » Fri Oct 12, 2012 4:10 am

My 7 day heroic has been ending about 3am (central time) on monday mornings. I log on this morning and it has expired. Please give me my 3 days back. Thanks

Player name Donna Noble
DonnaNoble
 
Posts: 75
Joined: Mon Aug 06, 2012 10:19 am

Re: 7 day Heroic ended 3 days early

Postby DonnaNoble » Fri Oct 12, 2012 11:56 am

I would appreciate when you correct this to please not just add 3 days to my current Heroic - I time them so I renew during the weekend bonus time and just adding time would make my current one end after the weekend. The equivalent in gems would be appreciated. Thanks.
DonnaNoble
 
Posts: 75
Joined: Mon Aug 06, 2012 10:19 am

Re: 7 day Heroic ended 3 days early

Postby admin » Sun Oct 14, 2012 11:34 am

Hello Donna,

Our database record shows that you purchased a 7 day Heroic on Monday 10/1, but did not purchase on on Monday 10/9. That is why when you logged on 10/12, your heroic expired, because last one bought was bought 12 days ago.
admin
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Re: 7 day Heroic ended 3 days early

Postby DonnaNoble » Mon Oct 15, 2012 3:11 am

admin wrote:Hello Donna,

Our database record shows that you purchased a 7 day Heroic on Monday 10/1, but did not purchase on on Monday 10/9. That is why when you logged on 10/12, your heroic expired, because last one bought was bought 12 days ago.


Then you lost a record - I play daily - there is NO way I would have played for 4 days without one. Strangely the Heroic expired at or near the same time as a 1 day genius I had received from a MB. If you look back at my history you will see that I buy a 7 day Heroic every week like clockwork.

But whatever - of course this was a sinister ruse to scam you out of a few gems! :roll:

Really?
DonnaNoble
 
Posts: 75
Joined: Mon Aug 06, 2012 10:19 am


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