Gold Buy

Gold Buy

Postby Darkonne » Fri Jan 29, 2016 10:32 am

Why can't you buy gold from Perfect Galaxy anymore?
Darkonne
 
Posts: 51
Joined: Mon Jan 28, 2013 11:54 am

Re: Gold Buy

Postby admin » Fri Jan 29, 2016 12:28 pm

We were using Trialpay which dropped their direct payment options few months ago, we didn't migrate to another direct payment since no one was using it anyways. One possible workaround is that you can alway switch to FB, purchase gold, then switch back to our connect site.
admin
Site Admin
 
Posts: 3371
Joined: Fri Oct 16, 2009 1:06 am

Re: Gold Buy

Postby Darkonne » Sun Feb 07, 2016 10:16 pm

Since you're basically saying that no-one uses gold-buy anymore, why not permanently increase how much gold you'll get via the Facebook server then. Entice people to buy again. For instance, at the $100 level, make it 1800 gold w/ the 24-hr card, or just a flat 2000 gold? Make it a 60% to 100% increase across the board instead of the current 0% to 40%. I went to Facebook and did the gold-buy there for the 1st time in quite some time, and seeing as how I'm now getting less gold now than what I used to, that is not enticing me to ever buy again, seeing as how I'm now getting less than what I used to, especially since there are now less players then there used to be.
Darkonne
 
Posts: 51
Joined: Mon Jan 28, 2013 11:54 am

Re: Gold Buy

Postby admin » Sun Feb 07, 2016 10:38 pm

Hi Darkonne, I meant there are still some purchases made on FB, just no purchases on perfect galaxy connect site. We will look into increasing FB site bonus in the future.
admin
Site Admin
 
Posts: 3371
Joined: Fri Oct 16, 2009 1:06 am

Re: Gold Buy

Postby scolloymore » Fri Jul 14, 2017 8:54 am

I've had no problems buying gold in game til last night bought 5 lots of 70 gold didn't get anything!!!
scolloymore
 
Posts: 6
Joined: Sun Mar 30, 2014 7:42 am

Re: Gold Buy

Postby admin » Fri Jul 14, 2017 9:51 am

Hi scolloymore,

How are you buying the gold? If through the Facebook API, are you seeing errors during the purchase and are they showing as successfully completed in Facebook's purchase history? Facebook may experience purchase issues once in a while but they usually clear the issue within a day. If the purchase can't be completed, you may want to contact Facebook support.

Best Regards,
Playmage Support
admin
Site Admin
 
Posts: 3371
Joined: Fri Oct 16, 2009 1:06 am

Re: Gold Buy

Postby scolloymore » Fri Jul 14, 2017 9:56 pm

admin wrote:Hi scolloymore,

How are you buying the gold? If through the Facebook API, are you seeing errors during the purchase and are they showing as successfully completed in Facebook's purchase history? Facebook may experience purchase issues once in a while but they usually clear the issue within a day. If the purchase can't be completed, you may want to contact Facebook support.

Best Regards,
Playmage Support

Bought it in game on facebook looked like it went through normally but gold vaule just didn't go up stupidly because I didn't think it worked I clicked again and again so 5 purchases of 70 gold its taken the cash out of bank I contacted FB who said they were passing it onto game developers but not heard a word since has closed on the issue I raised I linked all 5 transactions in the report to FB
scolloymore
 
Posts: 6
Joined: Sun Mar 30, 2014 7:42 am

Re: Gold Buy

Postby admin » Sat Jul 15, 2017 1:30 am

It looks like Facebook recently changed the purchase API causing our backend to not able to credit the Gems. This has been corrected so all previous stuck purchase should go through the server soon.
admin
Site Admin
 
Posts: 3371
Joined: Fri Oct 16, 2009 1:06 am

Re: Gold Buy

Postby scolloymore » Sat Jul 15, 2017 2:05 am

Ok thanks for the reply I will stay calm for a bit then :D
scolloymore
 
Posts: 6
Joined: Sun Mar 30, 2014 7:42 am

Re: Gold Buy

Postby scolloymore » Mon Jul 17, 2017 3:34 am

All sorted gold in the bank
scolloymore
 
Posts: 6
Joined: Sun Mar 30, 2014 7:42 am


Return to Bug Reports

cron