Game reset, did not receive gems
Posted:
Sat Dec 14, 2013 11:01 amby Fiddlecat
I purchased a 30 pack of gems with a 20% initial bonus, (should have been 36 altogether) received 10 gems, and my game reset. What gives? Can I get my gems or a refund?
Re: Game reset, did not receive gems
Posted:
Sun Dec 15, 2013 6:38 amby admin
Please first try quitting the app and restart it to see if automatically credit your missing purchase. If not, please send me a private message with the following and I can help make sure the Gems are properly credited:
1) The email address you registered your in-game account,
2) The time or the purchase.
3) The order number associated the purchase.
Re: Game reset, did not receive gems
Posted:
Sun Dec 15, 2013 6:44 pmby Fiddlecat
How do I send a private message?
Re: Game reset, did not receive gems
Posted:
Sun Dec 15, 2013 10:11 pmby pmsupport
Hi Fiddlecat, you can send us a private message by clicking the PM button located below our forum name, posts and joined date. You might not be able to see the PM button if you account is not old enough. In that case, please send us an email with the information required.
Playmage support email:
support@playmage.com.