FB, lost Earth Sphere

FB, lost Earth Sphere

Postby Mylitta » Tue May 06, 2014 4:18 pm

So had a Earth Sphere drop for me awhile back and had to wait a bit for a pet to reach the level to use it, as I go to use it today to evolve my pet it vanishes without evolving my pet. Is there anyway to get this back?
Mylitta
 
Posts: 3
Joined: Tue May 06, 2014 3:49 pm

Re: FB, lost Earth Sphere

Postby pmsupport » Tue May 06, 2014 8:31 pm

Hi Mylitta, you can try going out of the pet house screen and then re-enter. You pet should have been successfully evolved but there is a lag in refreshing the pet's profile picture.

Enjoy playing Dragon Tear!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: FB, lost Earth Sphere

Postby Mylitta » Wed May 14, 2014 7:23 pm

I tried that several times and it didn't work. Sorry for such a delayed response didn't realize I had gotten a response, I'll keep coming back to check in the future. But that didn't work.
Mylitta
 
Posts: 3
Joined: Tue May 06, 2014 3:49 pm

Re: FB, lost Earth Sphere

Postby pmsupport » Wed May 14, 2014 8:49 pm

Hi Mylitta, could you send a screenshot to our support email [ support@playmage.com ]? Please also provide your account if you have registered. If you haven't, please provide your in game name and progress (e.g. Metalpolis 25/72 Metal Maniac)
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: FB, lost Earth Sphere

Postby Mylitta » Thu May 15, 2014 8:36 am

Thank you. I sent in a picture of my inventory and the NPC in question that the lost Earth Sphere did not apply to.
Mylitta
 
Posts: 3
Joined: Tue May 06, 2014 3:49 pm

Re: FB, lost Earth Sphere

Postby pmsupport » Thu May 15, 2014 8:51 pm

Hi Mylitta, we have received your email and pictures. We will look into this. Thank you.

Enjoy playing Dragon Tear!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm


Return to Dragon Tear Support

cron