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FB, lost Earth Sphere

PostPosted: Tue May 06, 2014 4:18 pm
by Mylitta
So had a Earth Sphere drop for me awhile back and had to wait a bit for a pet to reach the level to use it, as I go to use it today to evolve my pet it vanishes without evolving my pet. Is there anyway to get this back?

Re: FB, lost Earth Sphere

PostPosted: Tue May 06, 2014 8:31 pm
by pmsupport
Hi Mylitta, you can try going out of the pet house screen and then re-enter. You pet should have been successfully evolved but there is a lag in refreshing the pet's profile picture.

Enjoy playing Dragon Tear!
Playmage Support

Re: FB, lost Earth Sphere

PostPosted: Wed May 14, 2014 7:23 pm
by Mylitta
I tried that several times and it didn't work. Sorry for such a delayed response didn't realize I had gotten a response, I'll keep coming back to check in the future. But that didn't work.

Re: FB, lost Earth Sphere

PostPosted: Wed May 14, 2014 8:49 pm
by pmsupport
Hi Mylitta, could you send a screenshot to our support email [ support@playmage.com ]? Please also provide your account if you have registered. If you haven't, please provide your in game name and progress (e.g. Metalpolis 25/72 Metal Maniac)

Re: FB, lost Earth Sphere

PostPosted: Thu May 15, 2014 8:36 am
by Mylitta
Thank you. I sent in a picture of my inventory and the NPC in question that the lost Earth Sphere did not apply to.

Re: FB, lost Earth Sphere

PostPosted: Thu May 15, 2014 8:51 pm
by pmsupport
Hi Mylitta, we have received your email and pictures. We will look into this. Thank you.

Enjoy playing Dragon Tear!
Playmage Support