Gem purchase, no product

Gem purchase, no product

Postby Winnie Sinnett » Tue Nov 11, 2014 6:11 am

Hi,
We purchased a Fire sphere for 10 gems but never received the sphere. The gems are gone though!
Winnie Sinnett
 
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Re: Gem purchase, no product

Postby pmsupport » Tue Nov 11, 2014 8:53 pm

Hi Winnie, once the purchase is successful, the item will be delivered directly to your account. Did the "Fire Sphere symbol +1" animation appear when you purchased it? Have you checked in Pet House--My Pets to see if the Fire Sphere is already in your package? If not, have you used it to evolve a fire based pet already?
Enjoy the game!
Playmage Support
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