cant play chapter 8

[pudgy87]

I've made it to chapter 8 but can't play its says I need to update files but only goes back to main screen can someone help? Ice looked in Google play but there's no update.

[mistervista]

I'm in the same situation with chapter 7 files not updating.

[pmsupport]

Hi pudgy87 and mistervista, it sounds like your app didn't properly receive the latest file patch. You can re-install the app to fix this, but please jot down the following information before re-install, so we can restore your account in case the re-install unlinks your account. In most cases, re-install will not affect your account other than resetting your card protection status, but please jolt down the following just in case.

- Your 6 letter/digit friend code (Menu--Invite Bonus--My ID)
- Your in game name
- Your character level
- Approximate Gem balance
- Approximate Coin balance
- Approximate potion balances
- Approximate ticket and guild point balance

[mistervista]

I don't fancy doing that and risking losing everything, it's also a major pain having to go through all my cards to protect them all.

I'll wait until you've fixed the bug that's causing this issue and until you've implemented the option to 'protect all' cards.

Thanks.

[Ragnarok72]

Major risk haha. Bro, we've all been going through it a dozen times and PM themselves advices u to use it.... Small risk I'd say, and dont u have two more accounts?

[mistervista]

Major risk haha. Bro, we've all been going through it a dozen times and PM themselves advices u to use it.... Small risk I'd say, and dont u have two more accounts?

Eh? No, I only have the one.

[pmsupport]

Hi mistervista, a reinstall usually will not unlink your account. I have checked with the QA team but they have not been able to reproduce it. It might take some time for us to reproduce it and locate the cause. After you tapped the OK button of the update file required message, did it jump to the main screen or the loading screen with the Fairy Queen picture? If it jumped to the loading screen, did a progress bar with the "Updating File" text appear?

It's recommended that you try re-installing before we are able to fix this. Alternatively you can go the the app manager and clear the app data which also force re-downloading of the patched files. But once you do so, all your cards will also become unprotected and will need to be protected again. Sorry for the inconvenience caused.

[mistervista]

It jumped back to the main screen with the ship and pirate woman that says Dragon Era and Tap to Enter.

[pmsupport]

Hi mistervista, did a progress bar with the "Updating File" text appear and begin to download files?

[mistervista]

Hi mistervista, did a progress bar with the "Updating File" text appear and begin to download files?

It did once, but it only did 1% and disappeared after a second or two.