version 3.0 discussion thread

Re: version 3.0 discussion thread

Postby ferg » Wed Dec 24, 2014 12:46 am

It only happened that one time and he had a screenshot of it. I say had because I don't know if he deleted it or not.

If QA wants to see it, I can check with him and see if he still has the screenshot.
ferg
 
Posts: 222
Joined: Fri Jul 04, 2014 9:17 pm

Re: version 3.0 discussion thread

Postby pmsupport » Wed Dec 24, 2014 12:56 am

Hi ferg, it will be great if he can send the screenshot to our support email address: support@playmage.com. Could you also confirm with him whether this happened after he updated the game from version 3.0 to version 3.0.1? Thanks for all the trouble.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: version 3.0 discussion thread

Postby mistervista » Wed Dec 24, 2014 1:18 am

pmsupport wrote:
mistervista wrote:Since the update I've had several 'crashes'. I can be happily in the middle of a fight or even just on the Home screen and it suddenly shuts down completely and takes me back to my tablet's Home screen and i get a message pop up saying 'Dragon Era has stopped responding' and there is a box to submit a report, which I have done.


Hi mistervista, it sounds that the game didn't have enough storage to run. Please free up more space in your device main memory as well as SD card if the game is installed there.


I don't think it's that because I have almost 9GB of free space and it wasn't happening before the update.
It seems to be primarily whilst I'm fighting the advanced map levels.
mistervista
 
Posts: 547
Joined: Tue May 13, 2014 10:26 am

Re: version 3.0 discussion thread

Postby pmsupport » Wed Dec 24, 2014 1:25 am

Hi mistervista, thanks for the information. Our QA team is trying to reproduce the crash.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: version 3.0 discussion thread

Postby Crtmn » Wed Dec 24, 2014 11:04 am

The game has crashed on me four times during guild war battle and twice in void field yesterday. Also once in each of the green chess land and red chess land
Crtmn
 
Posts: 82
Joined: Sat Feb 01, 2014 5:03 pm

Re: version 3.0 discussion thread

Postby pmsupport » Wed Dec 24, 2014 9:22 pm

Hi Crtmn, sorry to hear about that many crashes. Have you closed other apps running in the background from the task manager? Please also make sure there is enough storage space in your device main memory as well as SD card if the game is installed there, as the game will try to save some temp progress when you play.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: version 3.0 discussion thread

Postby Ted_mutiny » Wed Dec 24, 2014 9:36 pm

Hey is anyone else having trouble with 1.5 drop rate on new advanced levels? I've always been able to get 7-9 chests on 1.5drop rate levels. Only 6 on the advanced water level. (Forgot name) Is this a bug Or is the max chests on these new levels 4? 4@ 1.5x being 6?
Ted_mutiny
 
Posts: 39
Joined: Tue Nov 04, 2014 9:18 am

Re: version 3.0 discussion thread

Postby ferg » Wed Dec 24, 2014 10:45 pm

Hey Support, got in touch with him and he sent the photo to your email.

As far as what version, he did an uninstall reinstall today and is on 3.0.2 now. Not sure what version he was running at the time it happened. I would guess 3.0 as he wasn't far behind me on updating and I'm still on 3.0.
ferg
 
Posts: 222
Joined: Fri Jul 04, 2014 9:17 pm

Re: version 3.0 discussion thread

Postby pmsupport » Thu Dec 25, 2014 12:06 am

Hi Ted_mutiny, thanks for bringing this to our attention. The problem will be fixed soon. (update, this should be working properly for you now).

Hi ferg, I have received his screenshot. Thank you very much.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Re: version 3.0 discussion thread

Postby mistervista » Thu Dec 25, 2014 8:41 am

After finishing 'The Fortress' stage in chapter 8 of the advanced map I got a message pop up saying something about a guaranteed 6* card but unfortunately it was obscured by the 'close' button so I couldn't read what it was for or if you had to do something in particular to get it.

Does anyone know what that's all about?
mistervista
 
Posts: 547
Joined: Tue May 13, 2014 10:26 am

PreviousNext

Return to Dragon Era Discussion

cron