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can't find a way to contact playmage to retrive my game

PostPosted: Wed Jul 01, 2015 9:09 pm
by Carl
can someone help me to contact playmage to retrive my game

Re: can't find a way to contact playmage to retrive my game

PostPosted: Wed Jul 01, 2015 11:51 pm
by pmsupport
Hi Carl, please send the following information to support@playmage.com or send a private message with the following information to me (via PM button to the right of this post):

- Your 6 letter/digit friend code (Menu--Invite Bonus--My ID)
- Your in game name
- Your character level
- Approximate Gem balance
- Approximate Coin balance
- Approximate potion balances
- Approximate ticket and guild point balance
- Last stage unlocked. (e.g. Chapter 1, Area 5. Isle of Dark)
- Name some cards in active battle team (leader card + team member cards)

It's okay if you don't remember exactly some of the information, but please try to provide as much information as possible so we can find and verify your account. We will usually reply with a transfer code to reclaim the account or request for additional verification within 24 hours.