Coin refunds

Coin refunds

Postby Korinn » Sun Oct 20, 2013 6:05 pm

So like after I played a really long round and got to the prize page and tapped the button to get my chest drops, th game crashes on me and is like "data error, restart the game" and takes me back to the loading page. Not only did I not get any of my nine chest drops, it also wastes my energy and I don't get any coins back, about 6000. Is there a way to get my coins refunded if that kind of glitch happens?
Korinn
 
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Re: Coin refunds

Postby admin » Mon Oct 21, 2013 3:41 am

Thanks for the report and sorry to hear that you hit this problem. However, if you landed on the summary screen already, then the reward is already added to your account even if the game crashes before it shows the chests.
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Re: Coin refunds

Postby Korinn » Mon Oct 21, 2013 9:22 am

It must have crashed before the rewards page then because the rewards aren't even in my inventory. It's not that I mind not getting the cards so much but I really want my coins back. Is there no way?
Korinn
 
Posts: 3
Joined: Sun Oct 13, 2013 5:22 pm

Re: Coin refunds

Postby admin » Tue Oct 22, 2013 9:00 am

Send me your game ID to me via private message and I will check with our dev team.
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