Did not Recieve Gems after purchase.

[kmal]

I purchased some gems from the shop but I didn't receive any gems. I have also verified that my credit card has been charged. What information do you need to help me?

[LokiDeusChaos]

try this :
1) go in the "Home" section
2) select the line "You have new bonuses"
3) claim them all
4) you sould now see the crystal you bough

hope this was helpful

[pmsupport]

Hi Kmal, could you provide your in-game ID (Menu--Invite Bonus--My ID) and the transaction time?

[kmal]

Game ID: a1yc33
Transaction time: 10/21, 4:26 am

[admin]

Game ID: a1yc33
Transaction time: 10/21, 4:26 am

We found a successful purchase record around that time from your account and have sent you the details via private message. Please reply it when you have a chance.