To the developer of Dragon Era:
Hi Dragon Era management. My account name is Epcotis. I was starting playing the Bonus map "Panzer Earth Dragon - Insane" at EST 6:53 pm ish, November 4. I was able to reach stage 9 about 7:40 pm ish, and the game was stuck showing the reel 4 keep rolling without the game progressing. I tried all I could do but ended up stop the program outside of the game ... when logging into the game again, obviously I lost all the progress I played. When I was kicked out of the game, I already got 3 bronze chests and 1 golden chest ... the golden chest was achieved either stage 7 or 8.
Now I kindly request your management please help investigate the case and give me a reasonable feedback. I am trying the Insane level for the second time and I prepared days to level up cards and level up member levels to earn enough command points and hit points to be able to get the map through and earn the 7 star bonus card. My team was built with Royal Fencer (6s, lv26), Naga (6s, lv33), Blackbeard (6s, lv40), Holy Prestess (6s, lv33), Medusa the Jealous (6s, lv40), and got a guild member's support leader card of Achilles from account named "ggh", our vice leader in the guild.
I request to get back the chests I earned in the game or reasonable reward of this playing. As you can see, I am a super active player, loaded ~$450 in the past month to play these games. I have to say the game had stopped the same way several times (5-10 times) before but this time is just too seriously hurting me, and I strongly request a feedback with reasonable fixing and compensation. Without being taken care of with this issue, it will be too hard for me to continue putting time and energe into this game which I did enjoy, and most importantly, I felt so depressed with such a bug/issue happening in the most critical time.
I highly believe your management will seriously lookinto this issue and give me a meaningfull answer. I appreciate all your support in advance. My email address is tigercahman@hotmail.com. Please do not hesitate to contact me if there is anything needed.
Active player Epcotis