Transfer code error

[Pedake]

I had to change my phone and a took a screenshot of the transfer code before exchanging the phone. When I try to enter the code in my new phone it tells me that the code entered is incorrect. How can I get my old account back?

[pmsupport]

Hi Pedake, the transfer code is wrong because once you get out of the transfer code screen without completing the transfer, the transfer code will be reset. We can try to help you reclaim your account if you send me a private message with as much information as you remember about your account, including:

- your 6 letter/digit game ID/friend-code (from menu->friendship->search)
- your in-game name
- main character level
- approximate coin and Gems balance
- last level unlocked
- your active leader cards and some other cards in your active team