I don't seem to be able to buy gems?

I don't seem to be able to buy gems?

Postby Nzbiker » Sat Jan 18, 2014 3:02 pm

Guys, small issue, the gem store on my iPad seems to be failing all the time. It says, see iTunes support. Www.apple.com/iTunes/support/ww/. Which is of course no help. I seem to able to buy other things, changed credit card over and that didn't work either.... Any ideas as it's a wee bit of a problem......
andy
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Nzbiker
 
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Re: I don't seem to be able to buy gems?

Postby admin » Sat Jan 18, 2014 3:11 pm

Hi Nzbiker. There are no related server errors and we are seeing gem purchase going through fine right now. Perhaps it's an issue with the iTunes account tied to the device? I would recommend trying to login and out of your iTunes account first or even restarting the iPad. If that doesn't solve it, maybe call Apple support to see if something is wrong.
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Re: I don't seem to be able to buy gems?

Postby Nzbiker » Sat Jan 18, 2014 4:49 pm

Ok thanks admin, all resolved, iTunes issue.
They failed to understand that it's my duty to support you guys ;)
andy
Northern lights
Nzbiker
 
Posts: 14
Joined: Sat Jan 11, 2014 9:47 pm

Re: I don't seem to be able to buy gems?

Postby admin » Sun Jan 19, 2014 1:14 pm

No problem. It seems iTunes is being more aggressive on blocking various purchase "they think" is high risk for whatever reason, as we received couple similar reports recently. Giving them a call and verifying few things will usually fix everything.
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