Arena crash

Arena crash

Postby Boop » Wed Jan 22, 2014 7:56 am

Admin,

I had a crash during arena matches. 54th win caused the crash. Unsure if I got the points for the win. Pretty sure I lost my win streak bonus.

Not seeking any point compensation, just making you aware of the crash.
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Re: Arena crash

Postby pmsupport » Wed Jan 22, 2014 9:04 pm

Hi Boop, thanks for the report. I will forward it to our QA team to reproduce it.
Enjoy the game!
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Re: Arena crash

Postby Boop » Wed Jan 22, 2014 10:18 pm

No problems.

Forgot to add:
iPad Mini. Dragon Era 1.3.4
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Re: Arena crash

Postby pmsupport » Wed Jan 22, 2014 10:24 pm

Thanks. Could you provide more detail to help us? Did you fight 54 times consecutively or on separate days? When exactly did the crash happen (before you went into the battle screen, during the compete animation of your 2nd card, when you defeated your opponent and saw the WIN text,etc) ? What's the team leader and team members you brought on the 54th fight and did you edit the team before?
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Re: Arena crash

Postby Boop » Wed Jan 22, 2014 11:21 pm

54 consecutive.

Unsure if I won the 54th consecutive, thus crashing on the 55th match?
Or was it the 53rd consecutive, which counted as a win awarding the 54th?

It crashed when the last two monsters were hugging. Yeah, hugging, that's right.

Did not see Win screen.

Team Leader: Priestess of Light (lvl 45)
Member 1: Dragon Paladin (45)
Member 2: Sylph (45)
Member 3: Mermaid Queen (45)
Member 4: Light Golem (25) <--- Crashed on this guy hugging someone.
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Re: Arena crash

Postby admin » Thu Jan 23, 2014 3:07 am

Thanks for the details. We have forwarded the details to the QA team to reproduce. Do you remember which card the other person had as their last member (or what it looked like)?

Btw, the win/loss is actually already calculated on the server the instance the match-up began, so if you lost the streak it means you lost the match-up (but crashed before the app can show you the result).
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Re: Arena crash

Postby Boop » Thu Jan 23, 2014 5:35 am

Understood, thanks.

And sorry, I really don't remember. I was also paying attention to the TV. :/
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