pmsupport wrote:Hi SaltCreet, please ensure you have enough storage space on your phone and avoid having too many apps running in the background. If these won't help, you can try reinstalling the game. But please write down your 6 letter/digit friend-code as well as your Coin/Gem balance just in case the uninstall unlinks your account (so we can relink it).
When I launch DragonEra the splash screen comes up that say "Tap to Enter". When I tap it disappears like I never tried to launch it. I have over 8G of storage available on my phone. This happens consistently,even if it is the only app I launch. Version 1.3.13 if that helps.
Since I cannot get in all I cannot look up my friend-code. I can tell you things about my account from memory, but it would be close but not exact.
I am afraid that if I uninstall and re-install DragonEra I will lose everything and at level 150+ I would be very unhappy if that happened,