Lost an account? Here is the process to reclaim it.

Lost an account? Here is the process to reclaim it.

Postby pmsupport » Sun Apr 06, 2014 10:14 pm

If you lost your account because of a reinstall or lost device, please send the following information to support@playmage.com.

- Your 6 letter/digit friend code (Menu--Invite Bonus--My ID)
- Your in game name
- Your character level
- Approximate Gem balance
- Approximate Coin balance
- Approximate potion balances
- Approximate ticket and guild point balance
- Last stage unlocked. (e.g. Chapter 1, Area 5. Isle of Dark)
- Name some cards in active battle team (leader card + team member cards)

It's okay if you don't remember exactly some of the information, but please try to provide as much information as possible so we can find and verify your account. We will usually reply with a transfer code to reclaim the account or request for additional verification within 24 hours.
Enjoy the game!
Playmage Support
User avatar
pmsupport
 
Posts: 1657
Joined: Thu Aug 02, 2012 9:13 pm

Return to Dragon Era Support

cron