buying gem but no bonus

[sora1]

i just bought my gem and i didnt get any bonus from it
vanzi

[pmsupport]

Hi Sora, the bonus Gems for the packages are already included in the numbers that are displaying. For example, the 55 Gems for $4.99 package already include the 5 bonus gems. The base price for gems are $0.10 each based on our lowest package. We are just displaying the bonus included in each package so players will know which package has more bonuses. Sorry for the confusion.

[sora1]

awww i didnt know that i thought it was a bonus is there anyway i can get refund or i cant do that ?

[admin]

Hi sora1. Please see private message reply.

[Dragoon]

Bought gems and got no bonus?

[Xanity]

The amount of gems displayed is already with bonus gems included (example: without bonus 99$ = 1k gems, after bonus 99$ = 1.5k gems)

Similar topic with this one: viewtopic.php?f=37&t=13175

[Dragoon]

That's very misleading. Maybe would ha e still bought gems but might have waited also??? Kind of a bummer

[Dragoon]

Went back to game and did not see bonus included as before update it was$100 for 1500 gems and it is still the same? So is there a bonus?

[admin]

Hi Dragoon, the bonus Gems for the packages are already included in the numbers that are displaying. For example, the 1500 Gems for $99.99 package already includes the 500 bonus gems. The base price for gems are $0.10 each based on our lowest package. We are just displaying the bonus included in each package so players will know which package has more bonuses. Sorry for the confusion this has caused. The new hint text will be updated from "xx% bonus" to "xx% bonus included" to avoid further confusion.