Bonus Gems

[Bambuju]

Noticed a 50% bonus for 1500 gem pack. Purchased, but did not receive bonus. Can you help?

[admin]

Hi Bambuju,

The bonus Gems for the packages are already included in the numbers that are displaying. For example, the 1500 Gems for $99.99 package already includes 500 bonus gems, because the base price for gems are $0.10 each based on our lowest package. We are just started displaying the bonus included in each package so players will know which package has more bonuses. Sorry for the confusion this has caused, but you should be able to see the text says "50% bonus included", meaning the bonus is included in the amount.

[Bambuju]

Gotcha - thanks!!

[ZOOT]

dear Admin

why are the prices for Dollars better then what we got in EUROPE
for example

99,99$ = 72,29€
Still i have to pay 89,99€ for 1500 gems thats means 124,47$

Please respond to this because its a real ripp off right now!!!!!
Greetz Zoot

[admin]

Unfortunately, there is nothing we can do about that. The different currency price conversion point is not setup by us, but setup by the app stores (eg iTunes and Google Play). We can only choose the price point for USD and they do the rest, and there are parts of the world that pay more and part that pay less than USD with how they setup.

[ZOOT]

then for me its simple i try to play the game without buying any gems!!!

[admin]

It's possible that majority part of the higher prices in EU is due to the VAT. I am not familiar with VAT since I don't live in Europe, but Apple price may already include the cost of VAT they have to pay (eg. neither Apple or developers are getting any of the extra amount you are paying due to higher prices, sale as the up to 10% sales tax collected in the USA). For Google Play, the VAT is probably applied separately on the invoice because the price seems to list at much closer conversion rate. After doing some online searches, it seems to indicate Apple was previously using a loophole where it was able to apply a very low VAT to the cost by selling the goods from low VAT countries, but they now have to pay and collect the full VAT amount based on where the customer lives. Again, I have no clue how VAT works in the each of the App Store, so what I mentioned here may not be accurate.

[ZOOT]

I PM'd you a question

[admin]

You should have received an reply.