admin wrote:We have a name filter that blocks most offensive names. If one does slip through that requires changing, then we then have to to create a database change order and have our system admin manually either delete the account for severe violations or wait for it to become in a changeable state then modify it (which can take a long time). There is no tools for us support team to do this, thus we can't offer anyone a name change until we add such feature to the game.
admin wrote:We have a name filter that blocks most offensive names. If one does slip through that requires changing, then we then have to to create a database change order and have our system admin manually either delete the account for severe violations or wait for it to become in a changeable state then modify it (which can take a long time). There is no tools for us support team to do this, thus we can't offer anyone a name change until we add such feature to the game.