Did not receive gem purchase

[Alith]

Hello i purchased the twenty dollar, 260 gem bag and did not receive it, it has been quite awhile. possible bug?

Thanks for your time. Alith

[pmsupport]

Hi Alith, sometimes it may take longer for the purchase to get to our server from app store. Please force quit the app and open it again, this will help the app find unfulfilled transactions and try to credit them automatically. If the gems are not added to your account a few minutes after you re-enter the game, please send me a private message (the PM button to the right of this post) with the following information so we can look into your account:

- Your 6 letter/digit friend code ID (found from menu->friendship->search).
- The iTunes order number or Google Play order number associated with the missing purchases. You can call iTunes to obtain this for the missing purchase. The reason we need this is because we don't handle the billing or credit cards but only receive the order numbers as confirmation from iTunes when they charge your card.