didnt get my gems

[pudgy87]

I trued to purchase a 1999 package and I did not get the gems it said the server was unresponsive and then my money was gone off of my Google play account and I haven't got my confermation email I'm really upset right now plz help me

[pudgy87]

I bought a 20$ gem package didn't get my gems yet got a email confermation but no gems plz help thanks

[pmsupport]

Hi pudgy87, sorry to hear that you are having trouble with the purchase. If the transaction is successful, you can force quit the app and open it again, this will help the app find unfulfilled transactions and try to credit them automatically. If the gems do not show up and you still haven't receive a confirmation email, please contact the Google Play support to get the order number and include it in a private message to me. We need this because we don't handle the billing or credit cards but only receive the order numbers as confirmation from iTunes/Google Play/Amazon when they charge your card.

[pudgy87]

I got my confirmation now still no gems what do I do

[pmsupport]

Hi pudgy87, please send the order number via private message (the PM button to the right of this post) to me.

[pudgy87]

I private message you the code how long will this take I need the gems for the war

[pmsupport]

Please see your PM response.