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App won't open after new update

PostPosted: Fri Jun 06, 2014 3:05 am
by Nightlight72
My app won't open on my iPad after the 2.07 latest upgrade, if I can go back to older version might be able help me, I know my iPad isn't a new one, but I enjoy the game well, peace out an thank you :)

Re: App won't open after new update

PostPosted: Fri Jun 06, 2014 3:32 am
by pmsupport
Hi Nightlight72, sorry to hear that the game won't open. There is a problem causing the game not being able to load on iOS 5.0.1 & iOS 5.1. We have been working on this problem and it will be fixed soon. Please look forward to the update.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 7:22 am
by _0nyx_
Is this going to be fixed before new Guild War or not, please tell me straight and don't give me optimistic stories.
I am also missing weekend mines, and several GS refreshes.
I believe this sort of situation calls for some compensation like free 10kgp or 50gems or something atleast, because it's putting me at a serious disadvantage right now. Idc how you compensate aslong as its reasonable, aka not a simple I'm sorry for your inconvenience.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 7:57 am
by ZOOT
_0nyx_ wrote:Is this going to be fixed before new Guild War or not, please tell me straight and don't give me optimistic stories.
I am also missing weekend mines, and several GS refreshes.
I believe this sort of situation calls for some compensation like free 10kgp or 50gems or something atleast, because it's putting me at a serious disadvantage right now. Idc how you compensate aslong as its reasonable, aka not a simple I'm sorry for your inconvenience.

+1

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 10:36 am
by Friesz
I have the same issue. Ios5.1.1 ipad 1. Please provide a fix. In the meantime, my gulld is down one player in the gulld war and i'm missing out on some cards and guild points.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 1:19 pm
by admin
iOS version 5.1.1 should be able to start the game with the latest version. A new version (2.0.8) has been submitted to Apple to fix the problem for iOS version 5.0.1 few days ago but is still pending review. (sorry for the delay but we can't control how fast Apple reviews our updates). In the meantime, the best work around is just upgrade your iOS version to higher is possible.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 4:51 pm
by _0nyx_
I can confirm that IOS 5.1.1 is not working with the latest version. I am having the same problem as I did yesterday.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 6:58 pm
by admin
We went into iTunes and marked version 2.0.7 as a bad Apple version, so it should now become unavailable for iCloud download. If you are on iOS version 5.0.1 or 5.1.1 and have upgraded to 2.0.7 and cannot enter the game, please use one of the following solutions:

1. Delete the app from your device. Go into the App Store and search for the game and download it, hopefully this will get you version 2.0.6 instead now and allow you back into the game.
2. Upgrade a iOS version 6.0 or higher on your device.
3. If both of the above won't work for you, please wait couple more days and hopefully Apple will approve version our submitted version 2.0.8 that addresses this issue.

Sorry again for the problem this has caused. We integrated a new analytics partner in version 2.0.7 and it appears they didn't test their SDK with iOS 5.0.1 and 5.1.1. (our QA actually were able to open the game with iOS 5.1 emulator however). The fix in version 2.0.8 basically bypasses the new integration for users below iOS 6.0.

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 7:24 pm
by Nightlight72
I tried the delete the re apply app trick, it was a no go, thank you all so much for the reply, I hope there's a way to comparmise the old with new systems, such a great RPG game for busy ppl, peace ;-)

Re: App won't open after new update

PostPosted: Sat Jun 07, 2014 7:24 pm
by Friesz
No. Deleting and reinstalling still loads 2.07 and still doesn't work.

Very disappointing.