Updated and cannot open app now

[I8apuss]

I just did the latest update and now I cannot open the app.

[pmsupport]

Hi I8apuss, if you cannot log into the game even after couple tries. Please first try reinstall the game, which usually fixes the problem 99% of the time.
If you lost your account after reinstall, we will restore it for you if you contact us using instructions listed here: http://bit.ly/W2PH0A

[I8apuss]

I did that and now my account is gone!

[pmsupport]

Hi I8apuss, please send a private message with the following information to me (via PM button to the right of this post).

- Your 6 letter/digit friend code (Menu--Invite Bonus--My ID)
- Your in game name
- Your character level
- Approximate Gem balance
- Approximate Coin balance
- Approximate potion balances
- Approximate ticket and guild point balance
- Last stage unlocked. (e.g. Chapter 1, Area 5. Isle of Dark)
- Name some cards in active battle team (leader card + team member cards)

It's okay if you don't remember exactly some of the information, but please try to provide as much information as possible so we can find and verify your account. We will usually reply with a transfer code to reclaim the account or request for additional verification within 24 hours.

[Slikknick]

Just closed the app on ios and can't get back in, another friend is having same problem. A bit scared to reinstall.

[admin]

Don't worry, as long as you remember enough identifying information about your account (see above, just a few rough numbers are usually good enough), we can restore it if it's unlinked by reinstalling. If you want to be sure that reinstall won't unlink your account, you can download another game by us (such as Dragon Tear) before uninstalling, because Apple will not reset your vendor information as long as you still have another game made by the same vendor on your device.

[I8apuss]

I entered the code you gave me and it said it was wrong. I tried multiple times and verified numbers

[Slikknick]

Nice product placement, could almost be a transformers movie!

[admin]

Nice product placement, could almost be a transformers movie!

Actually, that game was made before Dragon Era and barely makes money. We would never intentionally cross promote Dragon Era player to Dragon Tear.

[admin]

I entered the code you gave me and it said it was wrong. I tried multiple times and verified numbers

Please try the same transfer code again if you haven't yet. It should be working now.