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Did not recieve gem purchases
Posted:
Sun Jul 27, 2014 11:12 amby jfatstack
I recently purchased gems about a day ago through the Google play store and still have not received them. I am playing on PC using bluestacks so I believe one has to use the Google play store to make purchases. It said the payment was confirmed on all of the purchases but I was not logged into my Google plus account at the time. I then logged in immediately after and still did not receive purchases. My ID is n76m80. please help. Anything you need from my end let me know. Thank you for your time.
Joe F
Re: Did not recieve gem purchases
Posted:
Sun Jul 27, 2014 2:08 pmby admin
Hi jfastack,
Please first try restarting the app couple times to see if the purchase will go through automatically. If not, please send me your Google Play order number via private message (the "PM" button to the right of this post), and we can manually add the Gems to your account.
Re: Did not recieve gem purchases
Posted:
Wed Sep 24, 2014 8:42 pmby BUNNY
Made a gem purchase this morning and after restarting the app several times during the day, I still have not received the gems.
My ID is ndxbd9 and the Google play order numbers are [moderated]. Would appreciate some help with this situation.
Thank you,
Bunny
Re: Did not recieve gem purchases
Posted:
Wed Sep 24, 2014 9:33 pmby pmsupport
Hi Bunny, as the purchase problem has been solved in our emails, I just approved the post so that you can use the forum normally.
Re: Did not recieve gem purchases
Posted:
Thu Sep 25, 2014 5:23 pmby Philipcduncan
I paid for gems and I was charged but I did not receive the gems
Re: Did not recieve gem purchases
Posted:
Thu Sep 25, 2014 5:45 pmby Philipcduncan
To add to my last post I tried resetting the game a few times it did not work. My I.D. Is a1b186 please help thank you.
Re: Did not recieve gem purchases
Posted:
Thu Sep 25, 2014 8:43 pmby pmsupport
Hi Philipcduncan, please force quit the app a few times as this will help the app find unfulfilled transactions and try to credit them automatically. If the gems are still not delivered after several tries, please send me a private message (the PM button on the right of this post) with the transaction order number, approximate transaction time and gem value ($0.99,$4.99 etc.).