Kindle Fire HDX Hangs on "Tap to Enter"

Kindle Fire HDX Hangs on "Tap to Enter"

Postby MinceMeat101 » Tue Sep 16, 2014 3:52 pm

Hello
When I load Dragon Era on my Kindle Fire HDX, the picture gets darker as soon as the first image appears. Once the "Tap to Enter" screen appears, it is still darker than usual (although my Amazon GameCircle box pops up bright and clear). Tapping the screen doesn't do anything. I have restarted my Kindle, force stopped the app, and tried re-running it, all with the same results.
Thanks!
MinceMeat101
 
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Re: Kindle Fire HDX Hangs on "Tap to Enter"

Postby admin » Tue Sep 16, 2014 4:38 pm

Hi MinceMeat101,

Can you send me your 6 letter/digit friend code (menu->friendship->search) so we can pull up your account? There is a known update to Google Play version that might cause this problem but shouldn't affect the Amazon version of the app. You can also try reinstalling based on the instruction below:
viewtopic.php?f=37&t=13532
admin
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Re: Kindle Fire HDX Hangs on "Tap to Enter"

Postby admin » Tue Sep 16, 2014 6:37 pm

Issue discovered, please see:
viewtopic.php?f=37&t=13726
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Re: Kindle Fire HDX Hangs on "Tap to Enter"

Postby MinceMeat101 » Wed Sep 17, 2014 3:40 pm

Yep, the issue is gone now, Thank you!
MinceMeat101
 
Posts: 2
Joined: Tue Sep 16, 2014 3:48 pm


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