ATTN: Android/Amazon TEMPORARY Ads to fix black screen issue

ATTN: Android/Amazon TEMPORARY Ads to fix black screen issue

Postby admin » Tue Sep 16, 2014 6:09 pm

Recently, all Google Play and Amazon players currently make experience a dark overlay that shows up at the start of the game. We have discovered that this is caused by a bug/change made by one of our User Acquisition partner. If you see still seeing a black overlay, best work-around is to wait 5-10 seconds once you reached the "tap to enter" screen, then press the device's "back" key to remove the dark overlay and proceed into the game.

We currently TEMPORARILY enabled an intro ad with this user-acquisition partner, which seems to also fixes the problem. Please note these ad are temporary and will be removed soon. We have contacted our partner hoping that they can properly fix this on their side. If required, we will also be submitting a work-around fix to the problem (will be version 2.1.1). Once that is submitted and approved by Google Play and Amazon, you can upgrade to 2.1.1 and get the permanent fix and removal of the ad.

Sorry for any inconvenience this as caused.
Admin / Playmage Support
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Re: ATTN: Android/Amazon TEMPORARY Ads to fix black screen i

Postby admin » Tue Sep 16, 2014 7:57 pm

Update: Our user-acquisition partner has now resolved this issue and the temporary ad fix has been disabled.

Thanks again for everyone's understanding and patience on this issue.
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