Will not load chapter 4...

[GLH-1980s]

My game will not load chapter 4. It shows message "files need updating. Tap the OK button to start receiving the new files" I have tried that route multiple times with no success. What might be wrong?

[pmsupport]

Hi GLH-1980s, this sounds like the new files didn’t properly patch on the device. Please free up some storage space in your device and force quit the game a few times to see if it will automatically download the files. If not, you can try to uninstall the app then reinstall it to fix this issue. Alternatively you can go the the app manager and clear the app data which also force re-downloading of the patched files. While reinstalling the app usually does not unlink accounts, you may want to write down your 6 letter/digit friend code (menu->friendship->search) and your exact coin and gem balance before attempting to reinstall or clearing the app data. Please note once you do so, all your cards will become unprotected and will need to be protected again.

[GLH-1980s]

Thank you. It worked after I cleared app data, and I still had all my coins and gems.