Not loading up

Not loading up

Postby mccloud1977 » Sat Jan 10, 2015 11:05 am

Btw love the game! Problem I'm having is on my daughters(11 years old) tablet. I play on my cell fine, but loaded the game on her tablet that me and wife just bought her. I was wanting to see if she would enjoy game? Could be to hard for her, but why not try lol. I loaded it and it get stuck on the first load screen? It's just a cheap trio tablet(not buying a 11 year old a expensive one),but it is brand new and not sure what I'm doing wrong?
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Re: Not loading up

Postby admin » Sun Jan 11, 2015 9:20 am

Is this an android tablet? If so, make sure there isn't any other apps running in the background. The game does require good amount of memory to run and some of the lower end tablet may have trouble starting the game if there are other apps running at the same time. To be sure, you can always restart the tablet before opening the game.
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Re: Not loading up

Postby mccloud1977 » Mon Jan 12, 2015 2:34 am

Well did try your suggestions. Still no luck. It's no big deal was just wanting to see if she would enjoy game. Thanks for help though!
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Re: Not loading up

Postby pmsupport » Mon Jan 12, 2015 2:46 am

Hi mccloud1977, you can also try clean some storage space in the device main memory and reinstall the game to see if it works.
Enjoy the game!
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Re: Not loading up

Postby mccloud1977 » Mon Jan 12, 2015 4:32 pm

Thanks will try if I can every get it from daughter again lol.
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