very annoying game crash

very annoying game crash

Postby mefa » Wed Apr 29, 2015 8:56 pm

Hi,

This problem is ongoing for some time and gets more frequent.

The game crashes, immediately, after I start a mission (could be any mission from a raid boss or solomon mine etc)

I posted the issue while ago but didn't get a solution. I tried to free up memory, ram, etc but no improvement.

I really don't know what else to do.

Please help

Gamer name: eran
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Re: very annoying game crash

Postby pmsupport » Wed Apr 29, 2015 9:22 pm

Hi mefa, please try doing a clean reinstall. Please remember to write down your account information before trying to uninstall the game.
Enjoy the game!
Playmage Support
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Re: very annoying game crash

Postby mefa » Mon May 04, 2015 6:24 pm

Thanks

Can you please refer me to a complete step by step accurate well-explained link explaining the procedure?

What are the exact info. from my account I should write down? what next?

Thanks
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Re: very annoying game crash

Postby pmsupport » Mon May 04, 2015 8:45 pm

Hi mefa, please delete the app data and cache, delete the app and reinstall it. The account info you should write down is listed here: viewtopic.php?f=37&t=13114
Enjoy the game!
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