Friend helper problems

Friend helper problems

Postby ZOOT » Wed May 13, 2015 7:09 am

Dear playmage
Lately i have a problems once in awhile when i want to select some friends.
I can't select them because it not registrate my tap on screen
i made video of this problem
Because i cant describe exactly what happens (btw sorry for my bad english)

http://youtu.be/uUGvUsTuXqM
ZOOT
 
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Re: Friend helper problems

Postby pmsupport » Wed May 13, 2015 8:53 pm

Hi ZOOT, it's likely because of the sensitivity of your touch screen. Please check if the left side of the touch screen can respond to your taps normally while you are using other apps. You can also adjust the screen sensitivity. It's suggested that you tap the bar part on the right of the leader icons instead of tapping the leader icons.
Enjoy the game!
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Re: Friend helper problems

Postby ZOOT » Thu May 14, 2015 1:18 am

Dear playmage
Its not the sensetivity
Its on multiple devices
Its also a random selection of friends


Why i only use the left side of screen was
Because its was better to film(filming and playing dont go well together)

This problem is on
2 iphone 5S
1 iphone 4
1 ipad 2
:-(
ZOOT
 
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Re: Friend helper problems

Postby pmsupport » Thu May 14, 2015 4:51 am

Hi ZOOT, we weren't able to reproduce it. We only found that the iPhone 4 responded a little slower to the touches. If this began today, Is there any chance that it's because your fingertip is too dry and cool? Because the touch screen of all kinds of devices usually can't register the touches when the finger is dry and cool.
Enjoy the game!
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Re: Friend helper problems

Postby ZOOT » Thu May 14, 2015 7:34 am

Ok i try to see when it happens and try different things to fix this

Everytime it happens i post here
ZOOT
 
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Re: Friend helper problems

Postby THR Kakashi » Fri May 15, 2015 4:39 am

Hey ZOOT,

I also have this problem. Especially when scrolling through pals and if I don't have the Pal's tab at the right screen level/height or spot on my screen, I furiously tap all over that area until they're selected.

Support - This problem happens on my iPad even though then iPad makes the tabs a lot bigger. Is there a way to increase the tap zone for each tab within Dragon Era?
The Rock Stars- f45023
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Re: Friend helper problems

Postby ZOOT » Fri May 15, 2015 10:40 am

Glad im not the only 1 with this problem
ZOOT
 
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Re: Friend helper problems

Postby pmsupport » Sun May 17, 2015 8:56 pm

Hi THR Kakashi, thanks for the report. I will have the team look into it again.
Enjoy the game!
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