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Friend helper problems

PostPosted: Wed May 13, 2015 7:09 am
by ZOOT
Dear playmage
Lately i have a problems once in awhile when i want to select some friends.
I can't select them because it not registrate my tap on screen
i made video of this problem
Because i cant describe exactly what happens (btw sorry for my bad english)

http://youtu.be/uUGvUsTuXqM

Re: Friend helper problems

PostPosted: Wed May 13, 2015 8:53 pm
by pmsupport
Hi ZOOT, it's likely because of the sensitivity of your touch screen. Please check if the left side of the touch screen can respond to your taps normally while you are using other apps. You can also adjust the screen sensitivity. It's suggested that you tap the bar part on the right of the leader icons instead of tapping the leader icons.

Re: Friend helper problems

PostPosted: Thu May 14, 2015 1:18 am
by ZOOT
Dear playmage
Its not the sensetivity
Its on multiple devices
Its also a random selection of friends


Why i only use the left side of screen was
Because its was better to film(filming and playing dont go well together)

This problem is on
2 iphone 5S
1 iphone 4
1 ipad 2
:-(

Re: Friend helper problems

PostPosted: Thu May 14, 2015 4:51 am
by pmsupport
Hi ZOOT, we weren't able to reproduce it. We only found that the iPhone 4 responded a little slower to the touches. If this began today, Is there any chance that it's because your fingertip is too dry and cool? Because the touch screen of all kinds of devices usually can't register the touches when the finger is dry and cool.

Re: Friend helper problems

PostPosted: Thu May 14, 2015 7:34 am
by ZOOT
Ok i try to see when it happens and try different things to fix this

Everytime it happens i post here

Re: Friend helper problems

PostPosted: Fri May 15, 2015 4:39 am
by THR Kakashi
Hey ZOOT,

I also have this problem. Especially when scrolling through pals and if I don't have the Pal's tab at the right screen level/height or spot on my screen, I furiously tap all over that area until they're selected.

Support - This problem happens on my iPad even though then iPad makes the tabs a lot bigger. Is there a way to increase the tap zone for each tab within Dragon Era?

Re: Friend helper problems

PostPosted: Fri May 15, 2015 10:40 am
by ZOOT
Glad im not the only 1 with this problem

Re: Friend helper problems

PostPosted: Sun May 17, 2015 8:56 pm
by pmsupport
Hi THR Kakashi, thanks for the report. I will have the team look into it again.