Help

Help

Postby Lucky22469 » Wed May 20, 2015 9:57 am

I need help my game glitched a while back and I lost a 7* Kirin card and A gretal card I didn't say anything things happen but now I lost 1500 gems and about 300 revs every time it happens all my cards become unprotected please help I'd
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Re: Help

Postby pmsupport » Thu May 21, 2015 12:43 am

Hi Lucky22469, if you game was reinstalled or the game data were deleted, the card protection data would have been deleted as well as they are stored on your device, but gems and potions will not be reduced due to any game glitch as they are stored on our server. Please check if any one who had access to your device used your gems and potions. If not, please send your game ID (found in Menu--Invite Bonus--My ID) to me via private message (the PM button to the right of this post) and the approximate time when the gems and potions got lost. Could you also describe in detail that what kind of glitch you game were having?
Enjoy the game!
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