Extracting files?

Extracting files?

Postby mistervista » Fri May 29, 2015 8:21 am

For the last few days every time I start the game up, the bars at the bottom of the screen speed across twice with the message 'extracting files'. Any idea what's causing this ?
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Re: Extracting files?

Postby pmsupport » Sun May 31, 2015 8:42 pm

Hi mistervista, it sounds like some update files haven't been properly extracted or downloaded, please make sure you are at a strong and stable network connection (you can switch your network connection from 3G/4G to Wi-Fi and vice versa or restart your router) and try again to see if it will download and extract the files. If it doesn't help, please write down your account information and reinstall.
Enjoy the game!
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