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Download Failed

PostPosted: Mon Oct 19, 2015 5:25 pm
by mcm-twilight
Ive had to transfer my Dragon Era account to a back up tablet. I had to download the Playstore App so that I could transfer my acct. to the updated version of Dragon Era. The transfer went through but when I open the game I get a message saying : Unable to download expansion files, make sure you are signed in to google acct. When I check google acct. it shows that I am ON in sync. I can still play the game but I think because of the message this is why some of the cards show up as ? (question marks). I would like all expansion files to download. Worried I might miss out on new file downloads. Is there anything I can do to correct this? Thanks in advance MCM

Re: Download Failed

PostPosted: Mon Oct 19, 2015 8:39 pm
by pmsupport
Hi MCM, please write down your account information, reinstall the app or delete the game cache to see if it solves the problem.

Re: Download Failed

PostPosted: Mon Oct 19, 2015 11:44 pm
by mcm-twilight
Thank you I will try to get this done sometime this week will let you know how it turns out.

Re: Download Failed

PostPosted: Thu Oct 22, 2015 10:17 am
by mcm-twilight
HAPPY DANCE . . . THANK YOU PM . . . EXPANSION DOWNLOADED. . . Cleared Cache then uninstalled then installed. Thanks again