Gem purchase not received.

Gem purchase not received.

Postby Gerry » Sun Jan 03, 2016 11:36 pm

I ordered gems and did not receive them. It was the 19.99 package/260 gems which I believe told me I would get 320.
Username: Jarel
Game ID: gbb123
Google Order#: can be provided
Order Date: Jan 2, 2016 2:45:07 PM MST

My account has been charged but gems not received.

Thank you,
Gerald McKee
Gerry
 
Posts: 17
Joined: Thu Nov 20, 2014 10:02 pm

Re: Gem purchase not received.

Postby pmsupport » Mon Jan 04, 2016 12:27 am

Hi Gerald, we have replied to your email. Please check your email and provide the correct Google order number and we will help you get the gems as soon as possible.
Enjoy the game!
Playmage Support
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Joined: Thu Aug 02, 2012 9:13 pm

Re: Gem purchase not received.

Postby Gerry » Mon Jan 04, 2016 12:40 am

Just replied to email with the Google play email copied and pasted. Thanks for the response!
Gerry
 
Posts: 17
Joined: Thu Nov 20, 2014 10:02 pm

Re: Gem purchase not received.

Postby Gerry » Mon Jan 04, 2016 12:45 am

OBTW, I did do a force stop on both Dragon Era and Google Play, have closed the app, rebooted the device but have not cleared cache data, was hoping to avoid that one. ;)
Gerry
 
Posts: 17
Joined: Thu Nov 20, 2014 10:02 pm

Re: Gem purchase not received.

Postby pmsupport » Mon Jan 04, 2016 12:48 am

Hi Gerald, we have manually added 312 gems (260 gems + 20% event bonus) to your account. You may need to re-enter the game to see the balance change.
Enjoy the game!
Playmage Support
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Re: Gem purchase not received.

Postby Gerry » Mon Jan 04, 2016 2:18 am

Awesome job, got my gems and took advantage of New Year Recruit Bonus!!!
Gerry
 
Posts: 17
Joined: Thu Nov 20, 2014 10:02 pm


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