Lost data on device

Lost data on device

Postby mefa » Tue Mar 15, 2016 1:02 am

Hi,

I have lost all my data in my device including my drangon-era account

I really appreciate if you kindly help me to have my account back.

BTW, I tried to pm you but my pms remains on OUTBOX without being sent!
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mefa
 
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Re: Lost data on device

Postby pmsupport » Tue Mar 15, 2016 1:13 am

Hi mefa, we have received your private message and sent you the transfer code.
Enjoy the game!
Playmage Support
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Re: Lost data on device

Postby mefa » Sun Apr 03, 2016 11:27 am

Hi Again,

Thank you very much. The transfer worked... however, when I transfer all my cards are unlocked and it is a huge pain to luck hundreds of valuable cards again or loose anyone! Is there a solution to this problem?

BTW, I sent you a pm and again it is sitting in my outbox for hours, how should I send it?
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mefa
 
Posts: 126
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Re: Lost data on device

Postby pmsupport » Mon Apr 04, 2016 9:07 pm

Hi mefa, the protected cards shouldn't be unprotected after the transfer as the card protection status are now stored on our server instead of a player's device. It might happen due to lack of memory to load the protection data or storage space to download the protection data. We've received your private message.
Enjoy the game!
Playmage Support
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