Missing Gems

Missing Gems

Postby Theobold4 » Mon Jun 06, 2016 5:07 am

Hi, I made an in game purchase of gems while fighting the guild war boss on Saturday and as a result the game kept crashing anc wiuldn't load due to a data error. I tried all of the forum tips, but thr only thing that worked was restoring the game from a back up which means I fortunately still have my account and cards. However, I never reveived the £14.99 gem pack gems, but I've still been charged....I have a screen shot of invoice, but I couldn't work out hos to attach it. How do I get thr gems back please given I've already invested a significant amount supporting this game. Thx Andy Felton
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Re: Missing Gems

Postby pmsupport » Mon Jun 06, 2016 5:20 am

Hi Theobold4, please send your game ID and the screenshot of the order to support@playmage.com.
Enjoy the game!
Playmage Support
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Re: Missing Gems

Postby Theobold4 » Mon Jun 06, 2016 7:06 am

Sent
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